Privacy Policy
Privacy Policy
Effective Date: 24/10/2025
Last Updated: 24/10/2025
At Crane Digital Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information in connection with the services we provide, which include AI receptionist and chatbot systems, website design, SEO optimization, and Google Review management.
When you interact with our business, we may collect certain types of information. This includes personal details such as your name, email address, phone number, business details, and payment information when you engage our services. We also collect usage data about how you interact with our website, chatbot, or AI receptionist, such as IP address, browser type, device type, and activity logs. In addition, we may collect client data that you provide to us directly, such as website content, customer information for SEO or Google Reviews, and chatbot scripts. If you connect any third-party platforms, such as Google Business Profile or scheduling tools, we may also process information from those integrations.
We use this information to deliver and improve our services, to manage and optimize your Google Reviews and online reputation, and to communicate with you about updates, reports, and support. Information may also be used to personalize your user experience when interacting with our website or AI receptionist, and to ensure compliance with legal obligations and the prevention of misuse or fraud.
We do not sell your data. Information is shared only when necessary, such as with trusted service providers like hosting platforms, analytics providers, or payment processors who are essential to delivering our services. We may also share information if required by law, or in the event of a business transfer such as a merger, acquisition, or sale.
We retain personal data only for as long as necessary to provide services and meet legal obligations, after which it will be deleted or anonymized upon request. To protect your data, we use reasonable technical and organizational security measures, though we acknowledge that no online system is entirely without risk.
Depending on your location, you may have rights regarding your personal information. These include the right to access, update, or correct your data, request its deletion, opt out of marketing communications, or restrict and object to certain data processing activities. To exercise these rights, you can contact us at [Insert Contact Email].
Our services may occasionally contain links to third-party websites such as Google or scheduling platforms. Please note that we are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies. We also do not knowingly collect data from children under the age of 16, and our services are not directed toward them.
This Privacy Policy may be updated periodically, and any changes will be reflected on this page with a revised effective date. If you have questions or concerns regarding this Privacy Policy, you can reach us at [email protected].
At Crane Digital Services, we value the trust you place in us, and we remain committed to protecting your privacy while delivering professional AI, SEO, Google Review, and website design services.